Do you need help?

We do all we can to secure that you get all the help you need.
With our support, you will save precious time.

Contact us

Our support is ready to help you – please write to or call us.
Call us
+45 31 50 00 70
Write to us
support@eseebase.dk
Opening hours
Monday to Wednesday 08:30 – 15:30

Thursday 08:30 – 14:30

Friday 08:30 – 13:30

Holiday
Christmas holiday:

Between Christmas and New Year’s Eve

Summer holiday:

Week 29 and 30

FAQ

Get answers to your questions

SHOULD WE DIGITISE THE ENTIRE PORTFOLIO AT ONCE?
No. Normally we start with a pilot project and afterwards we divide the work into pools. By doing this, we make the process of digitisation manageable.
WHAT DOES ESEEBASE DO TO SECURE MY DATA?
At eseebase, we take your data security extremely seriously. Backups happen every night, so you always have the updated data secured. eseebase encrypts all traffic between your browser and our data centre.
CAN WE GET OUR DATA IMPLEMENTED AS WE WISH?
Yes. We adapt data in relation to your wishes and your current setup.
HOW ARE RIGHT OF DISPOSAL/MODEL CHANGES HANDLED?
The registration happens by once or twice yearly you send your changes to us. Afterwards we update the changes in both your 2D and 3D BIM.

You will send the changes to your support department.

HOW DO WE HANDLE ADJUSTMENTS OF TREATMENTS AND PRICES?
Call or write to our support then they will guide you in relation to what fits your solution the best.
HOW DO WE CREATE PAGE 2-TREATMENTS?
eseebase has a template of other treatments (page 2-treatments) which we together adjust and implement in, for example, EG housing.
HOW DOES ESEEBASE WORK WITH INDEX REGULATIONS?
We make index regulations on the background of data from the statistics bank (Denmark’s statistics) and linear explorations, and then you implement it in the system.
There is no doubt that a digitisation project takes time and should be prioritized, just like any other project.

  • Put aside resources to run the project – our customers often choose an intern coordinator.
  • Take it in manageable steps – together we split the portfolio and the outdoor areas into two pools.
  • Consider how you want to gather your drawings in the individual department – normally they will not be updated but we do that right away when the digitisation process starts.
  • Gain your introductory experiences by starting a pilot project.